Shipping

Please find the shipping rates for different countries below. Free shipping is offer above a certain amount. 

 All orders are processed and shipped out of our warehouse within 1-2 business days. Standard/Free Shipping will usually take 8-12 business days for deliver, excluding holidays and Sundays.

Your package will be shipped in a discreet manner

We’d like for our customers to be aware that all items are shipped in a discreet manner in order to protect the privacy of our customer. We’ve done this as we believe you should be able to enjoy your product without anyone knowing what you’ve just purchased. We value the privacy of our customers and if you have any feedback to this policy or another, then please let us know; we’ll do our best to resolve the issue or update our policy. If you have any questions about your order, then please let us know and we’ll make sure to give you a detailed reply.

Tracking your orders (for USA, Canada, UK, and Australia) 

A confirmation e-mail will be sent to you after the order has been shipped out. Please allow up to 2 days for your tracking number (if purchased) to appear on the site since the system may take some time to be updated. You can find your tracking number by login onto our site.

Shipping and Tracking for other countries 

International shipping varies and are charged based on the destination of the country. You will be able to see the shipping price during the checkout process. A tracking number (if purchased) will be provided, but full tracking may or may not be traceable for all countries. Standard Shipping may take longer for some other countries. 

Order Questions

If you have any questions regarding your order, please feel free to let us know at info@theoneapparel.com. We will get back to you within 24 hours (Monday to Friday)